I.T FOR MEDICAL

Priority Technology Solutions was founded for Medical I.T support, and we’re pretty good at it! No-one can support your patients as you do, and no-one can take care of your IT like we do. Let us do what we do best so that you can do what you do best.

I couldn't rate Priority 1 IT any higher! The team always goes above and beyond with any requests and/or support we have and/or need. I feel extremely confident in their expertise and would definitely recommend them to any business (medical or other) who needs friendly, capable, timeous and expert IT support.

The entire team are always willing to help and the support team give us regular updates if the task is an involved matter. I like the fact that the support costs are captured within the monthly retainer which means we know what our IT costs are for the year. No nasty surprises for support costs.

Your prompt service and knowledge is extremely valuable to our practice.

Customer service and support always at the highest level

The entire P1 team is always kind, helpful, understanding, and most of all - very prompt to respond to requests and any issues that may arise. I've never been left with an issue that I've had to resolve myself, or been made to feel as if something I've asked or requested was "too much" or "too hard" for P1 to resolve.

Prompt polite service as always.

MEDICAL SYSTEMS ARE OUR SPECIALTY

Here are some of the systems we support every day

CERTIFIED ADVISORS

WE’RE TOOWOOMBA’S ONLY GENIE CERTIFIED ADVISORS

Priority Technology is a trusted support partner of Genie Solutions. This means that we’re qualified to implement, support and maintain your Genie Solutions systems.

A-GRADE SUPPORT

Calls answered in under 30 seconds and email replied in less than 15 minutes. Our team is your team. We strive for excellent experiences with every single support interaction.

ALL THE THINGS

Priority 1 IT provides everything from IT Support through to Internet, Software, Hardware, Phones and websites. A single point of contact for all of your technology provides peace of mind and seamless integration for all of your tech.

SPECIALISTS

Medical: We specialise in Medical IT systems. Certified in supporting all major Australian medical software.

SECURITY FIRST

Our services are designed with medical data in mind. Regardless of if you are a medical practice or business, our team applies the highest quality security standards to your technology.

Take the next step

Schedule a consultation and take your first steps toward better technology systems

CONSOLIDATED MANAGED SERVICES

PROACTIVE SERVICE

We are constantly monitoring your systems to automatically and manually prevent issues before they happen. Our systems are completely silent, most of the work we do happens completely un-noticed in the background while you go about your day.

1 Number to Call, 1 Bill to Pay

One phone number to call for everything tech related

FREQUENTLY ASKED QUESTIONS

FAQ

DO YOU SUPPORT GENIE AND GENTU?

Yes, we are certified advisors for Genie.

DO YOU SUPPORT MEDICAL DIRECTOR

Yes, we are a preferred Medical Director support parner

CAN YOU WORK WITH CLOUD MEDICAL SOFTWARE?

Of course, many of our clients use gentu, helix and other cloud based solutions. We can provide cybersecurity, document management and other serverless IT solutions for your cloud practice.

HOW MUCH DOES IT COST?

Contract options start at $70 /computer /month, hourly options start at $165 /hour.

DO YOU OFFER CONTRACTS?

Yes, contracts are our preferred engagement type. It allows us to lock in prices for the products we provide for our customers and enables us to keep incredibly competitive pricing. If you don’t want a contract, we also have hourly options.

WHAT IS YOUR SERVICE AREA?

We currently service customers Australia wide, even internationally. 99% of what we do is completed remotely, and the rest can be contracted to your local I.T shop.

WHAT IF I NEED AFTER HOURS SUPPORT?

We have a tech on-call 24/7 for IT emergencies. However, after-hours support will cost extra.

DO YOU DO CYBER SECURITY?

Absolutely. Cybersecurity is at the core of every solution we provide. We have several cybersecurity packages for your peace of mind. We specialise in Medical I.T, so our cybersecurity solutions are top notch.

DO YOU WORK WITH MICROSOFT 365?

Yes! Infact we highly recommend it. We have several certified 365 technicians ready and waiting to tackle your next office 365 project.

CAN YOU MIGRATE ME TO THE CLOUD?

In a heartbeat! We have extensive knowledge of 365 and Azure, and if you’d prefer not to have your data with Microsoft, we have a private cloud designed with security and medical data in mind.

ABOUT

OUR SUPPORT APPROACH

Our team is 100% Australia based. At Priority 1 IT we provide fixed price service and support.

What’s so great about fixed-price support you ask? Let’s take a look!
Fixed price support forces us to provide only the most reliable solutions. Because if it breaks, we have to pay in our time, to resolve the issue.

If you have a problem, you can log a ticket. Gone are the days where you worry about getting charged each time you pick up the phone or log a support request.
We’re not accountants, but having the same bill each month is easier for us, and we’re sure it’ll be easier for you too!

You’re Professionals, We’re Professionals
We’ve got the skills. Our team of wizards know all the aspects of Medical IT, we’ve completed 100’s of hours of training, so we know the importance of time. That’s why we have a dedicated priority phone line for doctors. If you’re a doctor, you can skip the queue and get support right away, when you need it.

CONTACT

Priority Technology
I.T for business

Priority Medical
I.T for Medical & Health

Priority Protect
Cybersecurity for Business

Virtual CIO
vCIO for Business

Medbase
Cloud servers for Medical

Priority PBX
Phones for Business

Medbase

Priority PBX

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