MEDICAL SYSTEMS ARE OUR SPECIALTY
Here are some of the systems we support every day
WE’RE TOOWOOMBA’S ONLY GENIE CERTIFIED ADVISORS
Priority Technology is a trusted support partner of Genie Solutions. This means that we’re qualified to implement, support and maintain your Genie Solutions systems.
Calls answered in under 30 seconds and email replied in less than 15 minutes. Our team is your team. We strive for excellent experiences with every single support interaction.
ALL THE THINGS
Priority 1 IT provides everything from IT Support through to Internet, Software, Hardware, Phones and websites. A single point of contact for all of your technology provides peace of mind and seamless integration for all of your tech.
Medical: We specialise in Medical IT systems. Certified in supporting all major Australian medical software.
Our services are designed with medical data in mind. Regardless of if you are a medical practice or business, our team applies the highest quality security standards to your technology.
Take the next step
Schedule a consultation and take your first steps toward better technology systems
CONSOLIDATED MANAGED SERVICES
We are constantly monitoring your systems to automatically and manually prevent issues before they happen. Our systems are completely silent, most of the work we do happens completely un-noticed in the background while you go about your day.
1 Number to Call, 1 Bill to Pay
One phone number to call for everything tech related
FREQUENTLY ASKED QUESTIONS
Yes, we are certified advisors for Genie.
Yes, we are a preferred Medical Director support parner
Of course, many of our clients use gentu, helix and other cloud based solutions. We can provide cybersecurity, document management and other serverless IT solutions for your cloud practice.
Contract options start at $70 /computer /month, hourly options start at $165 /hour.
Yes, contracts are our preferred engagement type. It allows us to lock in prices for the products we provide for our customers and enables us to keep incredibly competitive pricing. If you don’t want a contract, we also have hourly options.
We currently service customers Australia wide, even internationally. 99% of what we do is completed remotely, and the rest can be contracted to your local I.T shop.
We have a tech on-call 24/7 for IT emergencies. However, after-hours support will cost extra.
Absolutely. Cybersecurity is at the core of every solution we provide. We have several cybersecurity packages for your peace of mind. We specialise in Medical I.T, so our cybersecurity solutions are top notch.
Yes! Infact we highly recommend it. We have several certified 365 technicians ready and waiting to tackle your next office 365 project.
In a heartbeat! We have extensive knowledge of 365 and Azure, and if you’d prefer not to have your data with Microsoft, we have a private cloud designed with security and medical data in mind.
OUR SUPPORT APPROACH
Our team is 100% Australia based. At Priority 1 IT we provide fixed price service and support.
What’s so great about fixed-price support you ask? Let’s take a look!
Fixed price support forces us to provide only the most reliable solutions. Because if it breaks, we have to pay in our time, to resolve the issue.
If you have a problem, you can log a ticket. Gone are the days where you worry about getting charged each time you pick up the phone or log a support request.
We’re not accountants, but having the same bill each month is easier for us, and we’re sure it’ll be easier for you too!
You’re Professionals, We’re Professionals
We’ve got the skills. Our team of wizards know all the aspects of Medical IT, we’ve completed 100’s of hours of training, so we know the importance of time. That’s why we have a dedicated priority phone line for doctors. If you’re a doctor, you can skip the queue and get support right away, when you need it.