Behind the scenes at Priority Technology


Priority Technology Solutions, founded by Jamie Patch in 2013, was established to meet the need for trustworthy and dependable IT service providers in the Medical industry in the Darling Downs region. Since its inception, the company has seen significant growth, providing its services to over 300 businesses and medical practices (in 2022) in the Darling Downs and the greater Queensland area. From a single technician in 2013, the company has now grown to a large team of skilled professionals.

At the heart of Priority Technology Solutions is a strong commitment to quality service, integrity, and reliability. The company’s primary objective is to ensure customer satisfaction by providing exceptional service, swift response times, and clear expectations through transparent and fixed pricing for products and services. Priority Technology Solutions stays at the forefront of technology in the industries it serves, offering state-of-the-art solutions to its clients.

We love working with our clients. And we think you’ll ❤ working with us too!


We pride ourselves on offering premium products at transparent and predictable monthly prices, ensuring that our clients receive the best value for their money. By providing a transparent and honest service, we ensure that our clients are always informed and aware of the status of technology in their business.


Our team is your team. We strive for excellent experiences with every single support call. When you call or email through, you know that you will speak with a friendly and knowledgeable technician who loves to solve problems. 


Priority Technology provides everything from IT Support through to Internet, Software, Hardware, Phones and websites. A single point of contact for all of your technology provides peace of mind and seamless integration for all of your tech.


Security is at the front of mind for all products and services offered to our clients. 



Jamie is the Founder and Managing Director of Priority Technology Solutions, a leading provider of IT services in the Darling Downs region. He values honesty, creativity, and dedication as the key qualities for success. Since establishing Priority Technology a decade ago, Jamie has successfully grown the company to become the largest Medical IT provider in the Darling Downs.

Backed by a skilled IT team, Jamie is dedicated to providing exceptional IT services to businesses in the Darling Downs and throughout Australia. He is determined to continue to lead Priority Technology Solutions with his expertise and drive for excellence.

Andrew McIntosh
General Manager

Andrew is the General Manager of Priority Technology Solutions, and has played a key role in the company’s success since its inception in 2013. He is a highly respected leader in the field and has guided the company to become a leading provider of technology solutions. Andrew’s wealth of industry experience and dedication have been instrumental in the company’s growth.

Tim Claridge
Project Manager

Tim is the Project Manager at Priority Technology Solutions, where he is responsible for overseeing and managing all projects. With over 10 years of experience in the IT industry, Tim brings a wealth of knowledge and expertise to his role. He is a highly skilled project manager, known for his ability to lead teams and deliver projects on time and within budget. His leadership and management skills are highly valued by his colleagues and clients.

Kellan Church
Helpdesk Manager

Kellan Church is the Helpdesk Manager at Priority Technology Solutions, where he is responsible for managing the helpdesk team and ensuring the highest quality of support is provided. He has a strong technical background and a proven ability to lead teams and deliver excellent customer service. Kellan’s attention to detail ensures that clients receive a prompt and satisfactory resolution to their technical issues.



Priority Technology recognizes the value of great service. We provide human support first, and technical support second. Our team of technical wizards operate from our Toowoomba offices, so when you call or email, you’re speaking with a local!

Our technical knowledge is a byproduct of years spent supporting Medical and Business IT systems. Over the years, we’ve realized that technical support is only a small part of the service experience. To do a truly amazing job, you need to provide human support.

Build a relationship with our technical team to see the true benefits of human support come to life.

Businesses Supported
100 +
Users Supported
1000 +
Avg. Time to Answer Phone
0 s


Priority Technology
I.T for business

Priority Medical
I.T for Medical & Health

Priority Protect
Cybersecurity for Business

Virtual CIO
vCIO for Business

Cloud servers for Medical

Priority PBX
Phones for Business